Here at Subsurface we value your custom highly and do everything can to ensure you get your order as quickly and efficiently as possible. We now offer a new and improved, fully tracked service to both the UK and Europe, usually dispatching within 2-4 working days (Orders placed Monday-Friday)
If you have provided us with a valid email and phone number you will receive an email and/or SMS message when your order ships with your tracking information.
We also believe that as carp anglers, our environment is one of the most important things we all have, so as well as minimising the impact of our products themselves by using 100% Organic cottons, all our orders are shipped in fully recyclable eco-friendly packaging and we work with a carbon neutral distribution company that plants trees and supports solar farms to offset the energy used during shipping.
All standard orders are sent via Royal Mail on a tracked and signed 48hr service. Please bear in mind the 48hr service is from when it leaves us, packing may take a day or two.
EUROPE AND INTERNATIONAL
Shipping to the EU and beyond is now available again, at a flat rate of £15 which covers all import duties and is a hassle free system. Please provide an email AND phone number
We offer a full returns and exchange service. Please see 'Returns and Exchanges' link
Any queries or issues relating to your order, please email us at firstname.lastname@example.org and we'll get back to you as soon as we can