Here at Sub we value your custom highly and do everything can to ensure you get your order as quickly and efficiently as possible. We have recently stepped up our distribution and can now offer a new and improved, fully tracked service to both the UK and Europe, usually dispatching within 2-4 working days (Orders placed Monday-Friday)
If you have provided us with a valid email and phone number you will receive an email and/or SMS message when your order ships with your tracking information.
We also believe that as carp anglers, our environment is one of the most important things we all have, so as well as minimising the impact of our products themselves by using 100% Organic cottons, all our orders are shipped in fully recyclable eco-friendly packaging and we work with a carbon neutral system that plants trees and supports solar farms to offset the energy used during shipping.
*LOCKDOWN SHIPPING UPDATE
Following the Government announcement we can confirm we will still be open and shipping, but with the possibility of slightly longer than stated delivery times due to staffing and other issues beyond our control at the couriers and Royal Mail. Please be assured we will be doing our best to get your orders out as quickly as possible, and please contact us on the email address below with any questions or queries. Thanks for the support!
All orders are sent via Royal Mail on a fully tracked and signed 48hr service so will require a signature to obtain proof of delivery. We charge a flat rate of £5 for our tracked service in the UK for all orders. Please bear in mind the 48hr service is from when it leaves us, packing may be 2-4 days.
UK Mainland - Book Orders
All our book orders will be sent fully tracked via DHL on a next day service. We charge a flat rate of £7.50 for all book orders, regardless of quantity or weight. Please bear in mind the 24hr service is from when it leaves us, packing may be 2-4 days.
We value our European friends and the carp community massively, and ship to Europe every week, we offer a flat rate service of £15 on all European orders, regardless of weight or size. Delivery times for Europe will vary, but should usually be within 4-5 working days (Orders placed Monday to Friday)
Rest of the World
We do ship further afield, and offer a flat rate of £20. Shipping time will vary dependant on country, please contact us if you would like any further information.
We offer a full returns and exchange service. Please see 'Returns and Exchanges' link
Any queries or issues relating to your order, please email us at firstname.lastname@example.org and we'll get back to you as soon as we can