SHIPPING

Here at Sub we value your custom highly and do everything can to ensure you get your order as quickly and efficiently as possible. We have recently stepped up our distribution and can now offer a new and improved, fully tracked service to both the UK and Europe, usually dispatching within 2-4 working days (Orders placed Monday-Friday)

If you have provided us with a valid email and phone number you will receive an email and/or SMS message when your order ships with your tracking information.

We also believe that as carp anglers, our environment is one of the most important things we all have, so as well as minimising the impact of our products themselves by using 100% Organic cottons, all our orders are shipped in fully recyclable eco-friendly packaging and we work with a carbon neutral system that plants trees and supports solar farms to offset the energy used during shipping. 

 

*LOCKDOWN SHIPPING UPDATE

Following the Government announcement we can confirm we will still be open and shipping, but with the possibility of slightly longer than stated delivery times due to staffing and other issues beyond our control at the couriers and Royal Mail. Please be assured we will be doing our best to get your orders out as quickly as possible, and please contact us on the email address below with any questions or queries. Thanks for the support!  

 

UK 

All orders are sent via Royal Mail on a fully tracked and signed 48hr service so will require a signature to obtain proof of delivery. We charge a flat rate of £5 for our tracked service in the UK for all orders. Please bear in mind the 48hr service is from when it leaves us, packing may be 2-4 days.

UK - BOOK ORDERS

All our book orders will be sent fully tracked via DHL on a next day service. We charge a flat rate of £7.50 for all book orders, regardless of quantity or weight. Please bear in mind the 24hr service is from when it leaves us, packing may be 2-4 days.

EUROPE AND INTERNATIONAL

Due to the recent changes to customs protocols, we are seeing some disruption to all European delivery services.

Unfortunately deliveries outside the UK may now be subject to customs, regulatory or legal restrictions and customers may be required to pay additional taxes, fees or levies, import duty or formal customs entries. Unfortunately we are unable to accept any responsibility for any charges incurred.

As such, we have momentarily suspended automatic checkouts on non UK orders and kindly ask you to email info@subsurfacejournal.co.uk if you would like a custom shipping quote.

Please accept our apologies for any inconvenience caused - we hope to have everything back to normal in the coming weeks.

 

RETURNS

We offer a full returns and exchange service. Please see 'Returns and Exchanges' link

Any queries or issues relating to your order, please email us at info@subsurfacejournal.co.uk and we'll get back to you as soon as we can