FAQ
ORDER FAQ'S
Why do you no longer stock the SUB X BAITWORKS hookbaits?
Two reasons - firstly the sheer volume of orders meant that Gaz was struggling to keep up with admin, and secondly because the volume of small orders just wasn't economical for our packing and distribution system. It made far more sense to use Baitworks to supply them direct, so we can focus on doing what we do best which is creating good stuff, and not simply sending emails. Plus you can get boilie at the same time if you want it to save on shipping
Get the hookbaits direct here from the lovely folk at BAITWORKS
Why do you no longer stock the SUB X JAG kit?
Simply because it was mad to get JAG to ship it across the UK to us each week, and then for us to send it on to you - it just used extra packaging, extra couriers, extra diesel and a truck load of extra emails and admin. Instead, the full range is available direct from JAG and we get to spend more time designing and making new things instead of sending emails!
Get the full range of SUB X JAG gear direct from PROLITE EXPLORER DIRECT
Do you ship to Europe?
Sadly not! To be honest, we are upset about this, but taxes, couriers and import duties have just become too much for us to swallow without charging crazy money for EU shipping.
Instead, we are using our trusted friends over in Belgium and Holland to help supply you
Can I modify my order?
Sadly, probably not. We work with a great warehouse that often packs orders same day. Once an order is placed it is not always possible to change either the address or the contents - you can always try us though, send an email to the queries to try us!
Should anything not work out for you, you can simply exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Do you have a sizing guide?
We do - each product has their own sizing specs as some of our cuts vary
How long will my order take?
We work with a great little independent warehouse in Braxted, UK. Whilst we're not Amazon Prime, we always ship within 24-48 hours and only in exceptional circumstances like a new SUBmag or book drop where we've got thousands to deal with will it take any longer than that. Pronto!
How do I contact you?
Simply reply to your order confirmation email, use the contact page, or drop us an email at info@subsurfacejournal.co.uk
Can I get your products elsewhere?
Some bits yes, some bits no. We have a small, but highly valued number of stockists across the UK and Europe selling a core line of our products - check the stockists page for a full list
CONTENT/PRODUCT FAQ'S
When is the new drop, dropping?
We're cutting the fat, trimming down, streamlining ... We're going back to basics and the core of what we do so well, so rather than putting out loads of new stuff (we've only got one pair of hands) we're focussing on one small drop a year, but making it really good. Core products, purposeful design, top quality and built to last. Let's face it, how many new graphic t-shirts or limited edition things does anyone need? There's enough stuff in the world already
When is the new SUBmag out?
As soon as we can find the time to make it. Originally the hope was to publish two a year, but the reality of the time they take was yet to hit home. We're working on a new format of one a year. Great things come to those that wait, until then there's a rake of back copies to work through HERE
How do I submit shots for the SUB feeds?
We are always looking for good shots of nice carp and fresh content. We have no 'team', we don't just use images from a clique of friends, and we welcome material from anyone and anywhere. Just send us an email with nice high-res shots, ideally JPEGs with some details and an iG @ handle.
We can't guarantee we'll use everything we get sent, and one of the reasons you probably follow Sub is the consistently high quality of carp, scenics and imagery, but we are ALWAYS looking for cool new content
Can I write for you?
We do take submissions for writing for both the blog, and the SUBmag publication. Drop us an email to info@subsurfacejournal.co.uk and we can have a chat about your ideas!
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If the FAQ's didn't cut it, and you still have pressing questions about your order, or a general enquiry, get in touch here
